Friday, March 16, 2012

Rant: I'm a 40-Something Check-Out Boy... or why I hate Randall's at night

I hate checking out at Randall's at night. I really hate it. Don't get me wrong. There are some good things about it... no crowds, no screaming kids, and you can actually hear the easy adult listening music on the speakers overhead.

BUT... I hate self check out.

I MEAN I REALLY HATE IT. Heaven forbid you can check out without the dang thing freezing in the middle of a transaction. And heaven help you if you can check out with beer (please wait while someone comes up, glances at you and quickly appraises that you are old enough to have children of legal drinking age). And don't get me started on when I have a lot of things in my basket I have to pick up each and every one of them.

I have eight containers of diet coke. Eight. And their stupid system wants me to pick up and move every single one of them. Of course, the store is only two blocks from my house. I just need some milk or some coffee it is just too far to drive to Krogers. But that doesn't mean I have to like it. In fact, when my wife is not with me I usually do drive farther and go somewhere else.

The whole experience drives me crazy. Customer service is one of the things I go to a store to find. And let's face it, I am way too rude to be in the public service sector. Sometime in the near future people are going to start wondering why the sales at this store have gone down. For some reason I doubt you'll ever know the real reason that it was because penny-pinching tactics took the place of customer service.


Anyone else with a pet peeve about self-check out or the grocery store? Let me know what you think!

Comics Talk is continues on Mon.
Check back next week for Netflix Friday!


  1. Yes, it's exactly the same here in the UK Mike. We have a 24 hour Tesco's store nearby, but if you go after 11pm, it's self service only! It's official - customer service is now DEAD!

  2. I guess I should say I'm glad to hear that it's not just happening here... but that actually makes me sadder. :-( Customer service has been eroding for years, an I keep wondering what will be the final straw? What will it take for there to be some sort of resurgence in customer care and more individualized service? I wish I knew...